Our Portfolio of Villa Services
The Cape Portfolios team are passionate about what we do and we all work really hard to ensure that you have a great time with us and that your stay in a Cape Portfolios property will be as care-free and enjoyable as possible. As soon as you have confirmed your accommodation booking then Chuma Gwenxa, our dedicated Guest Relations Manager, will start discussing arrangements for your stay with you in case there is anything extra you would like assistance with such as car hire, airport transfers and child care, or if you are interested in finding out about any of the exciting tours and travel experiences we have personally selected and tested out ourselves to recommend to our clients. Then whatever time of day or night you arrive someone will always welcome you warmly and show you around your property to handover the keys and explain how everything works. We ensure that our properties are prepared for the arrival of our guests, with fresh flowers and a small "welcome pack" of basic provisions to greet you, fresh linen on the beds, towels and toiletries in the bathrooms. Once you have settled in, you are always welcome to stop by at our conveniently located Camps Bay beachfront offices during the week if you have any questions or need more help from our team, and Chuma will also follow up with you from time to time during your stay to check that you are happy and assist in any way she can. A regular cleaning service is included in the cost of all our rental properties as well as pool cleaning and garden service where applicable. We will also be pleased to assist with any maintenance issues through our team of reliable service providers and our clients are welcome to use a 24 hour cell phone number manned by our duty manager for any after-hours emergencies. We offer many other additional villa services that can be arranged on request at our properties and although most of these are described below, please let us know if there is anything else you require assistance with and we will try to help. We recommend requesting any additional services such as car hire and villa chefs when you book and certainly well ahead of your arrival over our popular summer season. Further information about our individual villa services follows below. If you would like to know more, or require assistance with any of these arrangements during your stay then Chuma, our Guest Relations Manager will be pleased to assist by phone or email:-
Extra Villa services - available on request
Private Catering and Fridge Stocking
We will be very pleased to arrange one of our recommended professional villa chefs to prepare some delicious meals for you at your property. Options range from a chef every day to the occasional catered dinner party or South African style BBQ or "braai" on your pool deck.
For those preferring to relax completely and enjoy their surroundings without having to cook, your full-time villa chef will talk through your culinary preferences on a daily basis before buying the ingredients and preparing as many meals a day as you want to enjoy in the comfort of your Cape Portfolios property.
Alternatively if you prefer to eat out more regularly and enjoy our excellent local restaurants we recommend arranging a more occasional villa catering experience for you. Options include delicious prepared meals that our caterers drop off for you to heat up later whenever you want or a truly fine dining experience served by attentive waiting staff in the privacy and comfort of your own luxury villa.
We can also arrange for your fridge and bar to be stocked prior to your arrival and again regularly during your stay from a pre-selected shopping list we can send you on request once you book.
We will let you know during the booking process how regularly the property you choose is serviced but this usually varies between a full day, twice weekly clean in our smaller apartments and houses up to a full daily week-day service in our larger luxury villas.
If however you require cleaning service at your property more frequently than is already provided this can generally be arranged for a small additional cost if requested on booking.
Bed-linen including towels and beach-towels are provided in the houses and linen will generally be changed by your housekeeper at least twice weekly. Most properties have a washing machine and dryer for guests’ use but personal laundry can also be sent out to a professional laundry service for a reasonable cost and is usually returned the next day.
Our dedicated housekeeping team are responsible for cleaning the properties and changing and washing house linen and towels. Unfortunately the housekeepers are not available also to help with cooking or provide childcare services, although we will gladly arrange these services separately for you on request, as described elsewhere on this page.
For those wanting an even higher level of personal service and attention we can also arrange a full butler service to attend to your every need at your Cape Portfolios property.
The service that we recommend is highly professional and the butlers have all been trained to international luxury hotel standards to ensure impeccable service at all times. The service covers the full range of butler duties and is available on a 24 hour basis if required.
Professional baby sitting and other childcare services can also be booked in advance at very reasonable rates through established local agencies that we recommend. Options include occasional evening and/or daytime child care or you can obtain the services of a full-time live-in nanny or au-pair who can stay with you throughout your holiday.
Travel cots, high chairs, stair gates and other baby equipment can also be hired and delivered to your rental property.
Health & Beauty Treatments
We will also be pleased to recommend qualified therapists who can provide relaxing health and beauty treatments in the comfort of your Cape Portfolios villa or apartment and "duo massages" are also available for couples. Alternatively we can arrange for you to be collected and taken to a nearby luxury Health Spa for treatments during your stay.
And if you want to feel like you really deserve a well-earned massage treatment, we can also arrange for a personal trainer or yoga instructor to come to your Cape Portfolios property to put you through your paces!
Something to celebrate?
If you are celebrating something special during your stay we can help you mark the occasion with some extra treats at your villa.
Our office team loves to celebrate our birthdays together with a delicious cake and we can deliver something just as nice to your villa on the big day. Or flowers and sparkling wine may go down just as well with the birthday girl or boy!
And honeymooners might like us to arrange bubbly on arrival, roses and candles in your bedroom or treat yourselves to a relaxing duo massage in your villa or at an exclusive local spa.